Introduction

It is always our aim to provide an exceptionally high level of service to all of our customers. We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation and expected timescales.

If you have a complaint

To help us investigate and resolve your issue as quickly as possible, we ask you to contact us by email or in writing. The most appropriate person will handle your complaint in the quickest possible time.

Complaints contact details:

PSD Vehicle Rental,
555 Prescot Road,
St Helens,
WA10 3BZ

customerservice@thepsdgroup.co.uk 

What information do we need to address your complaint?

To assist us in resolving your complaint efficiently we would require the following information:

  • Full name and preferred contact details
  • Vehicle Registration Number
  • Rental Agreement number or rental dates
  • Full details of the complaint
  • Relevant photographic evidence relating to damage/defects
  • Your expectations
  • Any other information you think may be relevant

**Please note – if you appoint a third party to act on your behalf we will require your written consent to discuss the complaint with them. This can be in writing to the above address or from your personal email* address**

Complaint Process

  • We will give you the name and title of the person handling your complaint
  • We will acknowledge receipt of your complaint in writing (using the same method of correspondence, letter or email) within 5 working days
  • We will seek clarification on any points where necessary
  • We will fully investigate your complaint with staff and third parties where relevant
  • We will keep you informed and fully updated on progress
  • We will discuss with you our findings and proposed course of action.

Outcome

Under this section we will send you a Summary Resolution Communication. This written communication confirms that you have made a complaint and informs you that we now consider the complaint to have been resolved to your satisfaction.

If you subsequently decide that you are dissatisfied with the resolution of the complaint you may be able to refer the complaint back to us for further consideration. Alternatively you can refer it to the Financial Ombudsman Service or the BVRLA Conciliation Service (depending of the type/nature of complaint)

Refer to the following for the availability of further information:

Non-financial complaints can be directed to Trading Standards.

  • Correspondence sent via email must contain the senders name and address in the body of the email to be accepted. It is assumed that this is your signature of consent.

PSD Vehicle Rental

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Contact Us Today!

For information on monthly car hire, please feel free to get in touch. Either give us a call on 0345 222 1022 or send an email to info@psdvehiclerental.co.uk.

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  • Avatar keith ball a month ago ★★★★★
    Used a PSD last year, the service was unbeatable, needed a van for the weekend, so used a different PSD which was closer, Edward dealt with us, went over and beyond to make sure We had what We needed, couldn't ask for more, Jay went … More over the van with Us, everything seemed fine , he spotted a small flaw on the tyre and had it swapped, the service and the vans supplied together is worth every penny, easy process, always instills confidence in a firm when You are dealing with genuine people at the front , thank you so much
  • Avatar Jack Hammond 2 weeks ago ★★★★★
    Marie and the team at PSD were fantastic. I had some unexpected car problems and urgently needed a vehicle last minute – they came through straight away and really helped me out over the past few days. The customer service was second to … More none, and I’ll definitely be returning for any future car hire needs.
  • Avatar Stuart Ridgway 2 months ago ★★★★★
    Used PSD for a minibus rental recently. The whole thing was very straight forward, the staff were very helpful and the vehicle was exactly what I needed. Will definitely be using them again
  • Avatar john mccarthy 2 months ago ★★★★★
    I recently hired a van from PSD (St Helens)and had a fantastic experience. Marie was incredibly helpful and friendly, making the whole process from booking to return very easy. The van itself was spotless, well-maintained, and exactly what … More I needed for my move.The price was also very reasonable and transparent, with no hidden fees. I highly recommend them and will definitely be using their services again!
  • Avatar L Lawlier a week ago ★★★★★
    I was helped by Marie, though all the staff seem professional and friendly. Marie was a massive help handling my last minute hire and making the whole experience pain free. Fantastic experience would recommend :)
  • Avatar Rachael 2 months ago ★★★★★
    We have worked closely with PSD for a while now. They provide a great service and always have fleet available when other hire companies let us down.I work closely with Nicole Baker and I must say she always provides a first class service … More and is professional, polite and courteous at all times.Keep up the great work guys, we look forward to continuing to work with you.Best wishes from Rachael & the team at Enertech FM
  • Avatar Arran a month ago ★★★★★
    The best rental company I have used. We were let down by another company last minute, and they bent over backwards to help us out. Super friendly staff, the vehicle was in great condition and it was just a smooth and easy process. I'll … More be using them again for sure, highly recommend.
  • Avatar Chris Gaffney a month ago ★★★★★
    Absolute dream company to book with. PSD kept in contact promptly for all legal bumf regarding booking vehicle. Turned upthe vehicle was immaculate and ready to go. They aren't interested in having you over the vehicle is checked and … More photographed so you know of any defects. no random claims to keep your deposit. . staff were excellent. Deformity will be using again in near future . Much less hassle than man n van if you are able to do work yourself